Thank you all for how fabulously you treated my father. Stuart was with you not much more than a year, but it felt so much longer to me, and I think of Grosvenor House as his home – as I know he did. Having been somewhat reluctant to be a resident to start with – to say the least, Stuart soon felt loved and respected. I owe a huge debt of gratitude to you all for making his time with you so enjoyable, and for providing a level of dignity, even during the hardest of times, which has left me and I am sure, Stuart, with fond memories. It still seems strange on a drive over to Gainsborough, not to be popping in, where I was always guaranteed a warm welcome and a mug of tea. I think the level of care you provided Stuart with was fabulous. He was treated as an individual and I know he appreciated that.
Stuart could be stubborn and offensive, and often went out of his way to be so – he certainly would not apologise for it, but you seemed to understand his “ways” and whilst dodging the punches, accepted him with good humour! I cannot thank you enough. All your professionalism and heartfelt care has resulted in turning what could have been an awful, painful year, into a peaceful, stress-free one. I am so glad we found Grosvenor House for Stuart. The fact I have a smile on my face when I remember the time spent there, considering how unwell he was, rather than feelings of sadness, shows us how well he was looked after, and led to him feeling safe and happy so quickly.
Thanks for looking after my Dad so well – I will always remember your kindness