Highest level of quality care

Gold Standard Framework is the highest level of advanced and anticipatory care planning. This means that your personal wishes are paramount in all we do.

Grosvenor House has been awarded the very prestigious National Standard an incredible 4 times now for the way we plan and deliver care for people in their latter stages of life.

We are one of only a very small number of homes in England to have received this award so many times.

Your wishes are paramount

The National Standard award means that when you choose Grosvenor House, you are making the very best decision for you and your loved ones.

You only need to visit Grosvenor House to see at first-hand how the whole of your family can benefit in so many ways.

We plan ahead to ensure that our clients’ personal wishes are paramount in all that we do.

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Thank you all for how fabulously you treated my father. Stuart was with you not much more than a year, but it felt so much longer to me, and I think of Grosvenor House as his home – as I know he did. Having been somewhat reluctant to be a resident to start with – to say the least, Stuart soon felt loved and respected.  I owe a huge debt of gratitude to you all for making his time with you so enjoyable, and for providing a level of dignity, even during the hardest of times, which has left me and I am sure, Stuart, with fond memories. It still seems strange on a drive over to Gainsborough, not to be popping in, where I was always guaranteed a warm welcome and a mug of tea. I think the level of care you provided Stuart with was fabulous.  He was treated as an individual and I know he appreciated that.

Stuart could be stubborn and offensive, and often went out of his way to be so – he certainly would not apologise for it, but you seemed to understand his “ways” and whilst dodging the punches, accepted him with good humour!  I cannot thank you enough. All your professionalism and heartfelt care has resulted in turning what could have been an awful, painful year, into a peaceful, stress-free one. I am so glad we found Grosvenor House for Stuart.  The fact I have a smile on my face when I remember the time spent there, considering how unwell he was, rather than feelings of sadness, shows us how well he was looked after, and led to him feeling safe and happy so quickly.

Thanks for looking after my Dad so well – I will always remember your kindness

CS

Got a question? Perhaps we can help.

Is the home Accessible and Inclusive?

Grosvenor House is really easy to get to; we are about 3 miles north of Gainsborough adjacent to the River Trent. Car parking is not a problem nor is cycle parking.  You can also ring Call Connect Bus West Lindsey on 0345 234 33 44 to arrange transport; there is also a bus service, bus 61 Susworth to Gainsborough. Grosvenor House also has its own minibus “The Grosvenor Express” with wheelchair tail lift which is available for all manner of journeys.  

We design our services around our clients; we can meet the needs of nearly all people with older age-related support and care requirements.

How does Grosvenor House meet my care and support needs?

Firstly our care is person centred, that means we do not ask people to fit into our systems, we design our planning and delivery around you, you will see lots of ways in which our care and support follows the very best practice be that in how the day runs; meal times and drinks; wellbeing; active ageing etc. 

“We really appreciate the love and care you all give to Mum, Grosvenor House really is a home “A big pat on the back and Thank you to all”

“Could not have been better supported (me), nor better cared for (Mum)”

“Such tremendous kindness given”

We invest in the very latest care planning and daily records systems.  Not only does this ensure we deliver the best service we can, it is also a great quality control and quality assurance system so that we absolutely minimise the times when we are not functioning at our very best.

What are the Environment and Facilities like?

Grosvenor House has some of the most interesting, enjoyable and unique aspects that you will find in any care home within our area.  100% of our clients’ surveys rate our environment either Very Satisfactory or Satisfactory, and most people rate it Very Satisfactory by a long way.  “ A lovely home” you can see lots of pictures of Grosvenor House on our website, but it is far far better to come and see it for yourself we think you will be very very impressed.